Terms of Use

Hafler is a division of Radial Engineering Ltd. Accessing this website, any of the associate websites (including Radial, Tonebone, Primacoustic, Reamp, Jensen Transformers, Hafler, Zebracase, C-Tec) is completely free and voluntary and constitutes your consent for Radial to occasionally monitor its use by all persons. All reasonable efforts will be made to ensure that the website remain on line and content be as accurate as possible. Any person accessing this or other Radial websites agrees that all textual, graphical and other content appearing on our websites are the property of Radial and is copyright © 2017 Radial, 1588 Kebet Way, Port Coquitlam, British Columbia, Canada, V3C 5M5.

It is important to note that you may copy, print and use the content contained on this and other Radial websites so long as the information is for personal use only and that all graphics or images be reproduced only alongside of the original text. Any commercial use of Radial website's content, text, graphics or images therein, must be requested in writing and approved before use. It is further understood that any use of Radial property such as logos, brands or trademarks does not imply any granting or right of use whatsoever.

Any links to independent agents, dealers, distributors or customers connecting to or from this website does not imply any association with these companies. Furthermore, any use or reference of names, brands, associations, trademarks or corporations mentioned on this website does not necessarily constitute or imply any endorsement and any re-printed material is provided for reference only and in no way obliges Radial to assure their accuracy or infers that Radial agrees with their position.

Any feedback or comments sent to Radial through any of our websites and published email addresses shall be considered to be non-confidential and public domain and Radial is free to use the information sent as it sees fit, without restriction or limitation. This includes applying comments or ideas in the development of new products.

Any use of images that are in use that were not produced or created by Radial have been employed under the belief that these are either public domain or have been provided to Radial in good faith without cost or expected remuneration of any sort. Any brand name, person, or company name, text or article that has been included, reproduced or is made available on this site, that has not been written or generated by Radial, has been reprinted with the understanding that these have been provided for reference only, and that they are the property of the original owner and in no way does this imply that this entity is in any way connected or associated with Radial. Should the rightful owner find that any image, text, brand or name be in use without consent, simply send Radial a written request with specific details it will be removed from the web site (s) within 7 working days.

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by Radial on this website, but Radial is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this website, the websites of any Radial dealer or distributor or any other website. Information and related materials are subject to change without notice. This website and all information and related materials it contains are provided "AS IS." Radial makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this website or the information or materials it contains. By using this website, you assume the risk that the information and materials on this website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. Radial also reserves the right without prior notice to discontinue models, parts and accessories, and other items or change specifications at any time without incurring any obligations to any party.

RADIAL SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THIS WEBSITE AND THE INFORMATION GRAPHICS AND MATERIALS CONTAINED HEREIN. IN NO EVENT,INCLUDING BUT NOT LIMITED TO NEGLIGENCE, WILL RADIAL BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF RADIAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RADIAL DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RADIAL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT RADIAL) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Warranty

Hafler is a division of Radial Engineering Ltd. All products manufactured by Radial including Radial, Hafler, Reamp, Tonebone, Jensen Transformers, Primacoustic and Zebracase are covered under the standard warranty detailed below. Some exceptions apply. Please consult the warranty in the product’s specific owner’s / user manual for details.

Standard 1-Year Warranty
All products sold by Radial come with a 1-year limited warranty that is detailed in the product's specific owner's manual. This limited warranty protects you against defects in workmanship. The warranty does not cover any consequential or inconsequential damage or any losses. Specifically, if you have a problem due to defect, you must make the arrangements and cover the costs to return the product to Radial with a copy of the original sales invoice and we will repair the product and return it to you at our cost. All warranty claims require a return authorization. Contact the Radial customer service department for details.

Transferable 3-Year Warranty
Most electronic products manufactured by Radial (Includes most Radial, Tonebone, Hafler, Reamp, Jensen Iso-Max products) come with a 3-Year Transferable Warranty. This means that if you buy the product and decide to sell it, the warranty can be transferred to the person that buys it from you, thus providing continuous warranty support and added value. This Transferable Warranty follows the same procedures and limitations outlined in the Standard Warranty. This means that if you sell the product, you must provide the buyer with a copy of your original invoice so that he, in turn, may be able to submit this should a warranty claim be required.

Warranty Limitation
As with all typical warranties, only manufacturing defects are covered. Furthermore, parts that are subject to wear and tear such as switches, potentiometers and tubes are not covered under this warranty. This, however, does not mean that these will not be repaired or replaced free of charge. We pride ourselves in supporting the products we sell and will often exchange these parts free of charge pending the age of the device. This decision will be undertaken by Radial and in no way obliges the company to perform such tasks.

Please consult the owner/user manual for your specific product for details.